Policies

Shipping Policy

The standard lead time on the production of our bespoke items is 3-4 weeks so please allow for this when placing your order. To secure your booking you are welcome to order as far in advance as you like.

If you require delivery in under 3 weeks please email us prior to ordering and we will do our best to assist. Please note that we add a rush charge of 20% on to orders that will require dispatch within 2 weeks of purchase date.

Shipping costs are included in our prices. In general, our ‘On The Day’ items are shipped with Royal Mail Special Delivery Guaranteed by 1pm and are dispatched to arrive on the day specified when the item was added to the cart. Non urgent items may be shipped using other services and we cannot guarantee delivery on the exact day specified although we make every effort to ensure that they arrive on the day or before.

Return Policy

We cannot accept refunds for our personalised items as they are custom-made to order. However, if you find an item to be faulty please let us know as soon as possible so that we can resolve the issue before your event. Please be sure to double check all spellings when supplying us with your guest list in case of any accidental auto-corrections as we will assume that all spellings are as intended.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.anotherloop.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

We will also collect any information that you provide when enquiring or requesting a quote from Another Loop via our website or any other channels. We refer to this information as “Enquiry Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Enquiry Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may use your device information when running targeted advertising and marketing campaigns.

We use your Enquiry Information to provide accurate quotes and relevant suggestions. Sometimes our quotes can end up in your email junk folder. We will use your mobile number to send a confirmation text once we have replied to your enquiry.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power our online store - you can read more about how Squarespace uses your Personal Information here:  https://www.squarespace.com/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can use the following links to opt out of targeted advertising:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at tom@anotherloop.co.uk or by mail using the details provided below:

Another Loop, 124 Queen Alexandra Road, North Shields, NE29 9AP United Kingdom

Privacy Policy